Phone: 800-257-5183 Web: www.campbellmfg.com Fax: 610-367-5675 Email: [email protected] Monoflex Product Catalog Page 69 SHIPPING CLAIMS AND DAMAGES Monoflex is willing to assist you in every possible way to collect claims for materials lost or damaged by freight carriers. However, this willingness on our part does not make us responsible for collection of the claim or replacement of the materials. The acceptance of a shipment from us by a transportation company is their acknowledgement that the products are in good condition, properly packaged and all items accounted for. THE CARRIER WHO DELIVERS MERCHANDISE TO YOUR DOOR IS RESPONSIBLE FOR LOSS OR DAMAGE TO ANY OF THESE MATERIALS. For your protection Monoflex has the following suggestions: Count the total number of boxes, packages, pallets, etc. and compare this to the bill of lading. Confirm that you have received all items related to this shipment. If the quantities do not tally, have the delivery person note the discrepancy on the bill of lading and sign it. If the missing packages are not received in a few days, you must file a freight claim directly with the carrier for the shorted materials. Visually inspect all merchandise for damage; this includes any torn or crushed boxes, broken banding or stretch wrap and any items that have been separated from their original shipment packaging. If there is damage, have the delivery person note the nature and extent of the damage on the bill of lading. Take pictures. Notify the transportation company’s office immediately and arrange for them to inspect the merchandise. File a claim directly with the carrier and notify Monoflex immediately. If packaging is in good condition, then we suggest you sign the bill of lading, “OKAY PENDING FURTHER INSPECTION”. If damage is noticed when the merchandise is unpacked, notify the transportation company’s office immediately and ask to have it inspected. DO NOT destroy or discard any packages or packing until the claim is settled. DO NOT return the merchandise to Monoflex. Notify Monoflex of the problem and re-order as required. Monoflex is not responsible for shipping damages and must therefore process and invoice replacement orders as a new order. The customer is responsible for all invoices from Monoflex, regardless of freight carrier claims, etc. To prevent credit problems, please notify Monoflex with a written memo if you hold an invoice for payment and why. If a shipment is not received, Monoflex can place a tracer on these items and if lost, can file a claim. If this happens, please contact our sales office and advise them of the loss. A tracer will be placed to determine where the shipment is. If a shipment is received damaged, you will need to follow the above recommendations. Any items that were shipped incorrectly by Monoflex can be returned within 5 days of receipt of goods, with proper authorization. Obtain an RGA number from the Monoflex sales office. This RGA number must appear on all packages! Packages returned without it will be refused. This prevents lost credits or misplaced returns because of lack of information. Monoflex will help customers in any way we can to assist with freight claims. Following the above recommendations should alleviate any problems you might have along the way. If you have any recommendations that might reduce claims, please contact us at: Monoflex - 127 E. Spring Street, P.O. Box 600, Bechtelsville, PA 19505-0600 Phone: (800) 257-5183 FAX (610) 367-5675
